Treasury Management Terms Canada With effect from January 1, 2025
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TREASURY MANAGEMENT TERMS

1. THESE TERMS

1.1 Parties.
By using the Airwallex Platform and Services you (‘Customer/you/your’) agree to these terms applying between you and Airwallex (Canada) International Payments Limited (‘Airwallex/us/we’). Please read these terms carefully and contact us if anything is unclear.

1.2 Additional Documents.
The following additional documents (which are updated from time to time) also apply to your use of the Airwallex Platform and Services and should be read together with these terms:

(a) Acceptable Use Policy
(b) Privacy and Cookies Policy
(c) Payout Guide
(d) API Documentation
(e) FAQs with respect to the use of the Services

Where we provide you with other services, you should refer to the terms and conditions of those other services.

1.3 Access to these terms.
You can always see the most current version of those documents, including these terms, on our website at www.airwallex.com. You can also download a copy of these documents and keep it for future reference or ask us for a copy at any time.

1.4 Contacting us.
If we need to send you information in a form you can keep, we will either send you an email or provide information on our website or via the Airwallex Platform that you can download. Please keep copies of all communications we send to you.

2. WHO AIRWALLEX IS AND HOW TO CONTACT US

2.1 Our company information.
The Services are offered by Airwallex (Canada) International Payments Limited, which has its office at Suite 2600, Three Bentall Centre, 595 Burrard Street, Vancouver, BC, Canada V7X1L3. Airwallex is registered with the Financial Transactions and Reports Analysis Centre of Canada under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (Canada) as a money services business to provide foreign exchange dealing and money transferring services. We may provide the Services either directly or via one or more of our Group Companies or service providers.

2.2 How to contact us.
You can contact us by:

(a) emailing us at: support@airwallex.com;
(b) sending mail to us at: Suite 2600, Three Bentall Centre, 595 Burrard Street, Vancouver, BC, Canada V7X1L3; or
(c) sending us a message through the contact links on our website www.airwallex.com.

2.3 How we will contact you.
We will contact you using the contact details you provided when you registered – please keep these up to date. By using our Services, you agree to receive electronic communications from us. If we have reasonable concerns either about the security of your Airwallex Profile, or any suspected or actual fraudulent use of your Airwallex Profile or its associated accounts, we will contact you via telephone, email, or both (unless contacting you would be unlawful or compromise our reasonable security measures).

3. CHANGES TO THESE TERMS

3.1 General changes.
We may change these terms by giving you one (1) month's prior written notice. You will have the right to refuse a change during the notice period, by providing us a written notice to that effect specifying explicitly that you wish to terminate these terms. If you provide us with such a termination notice, these terms will terminate at the end of the day before the change comes into effect.

3.2 Urgent changes.
We may also make some changes immediately, without prior notice, if they:

(a) are required by Applicable Law; or
(b) relate to the addition of a new service or extra functionality to our Services and do not affect any terms relating to the existing Services.

3.3 If you do not agree to changes.
You must stop using our Services before a change comes into effect if you do not agree with a proposed change. You acknowledge that if you do not provide us with the termination notice specified in clause 3.1, you will be deemed to have accepted the change. In all circumstances, including when clause 3.7 applies to you, any use of the Services after a change has come into effect will be considered as your acceptance of the change.

3.4 Modifications.
We may modify the configuration, appearance, or functionality of the Airwallex Platform at any time to facilitate the continued and proper operation of the Airwallex Platform or to comply with Applicable Law. To the extent reasonably practicable, Airwallex will provide you with advance notice if the modification would materially affect your ability to use the Airwallex Platform.

3.5 Updates.
We may issue updates for the Airwallex Platform, including the Airwallex APIs, from time to time. Some updates may require you to take steps to implement them. In some cases (for example, if there are security risks), you will not be able to use the Airwallex Platform until you have implemented the update. If you have not implemented an update within 6 months of us releasing it, we may stop providing some of the Services to you or terminate these terms by giving you two months’ prior written notice.

3.6 Consent.
Alternatively, we may, at our discretion, require you to explicitly consent to any changes or to accept new or additional terms in order to continue using the Services.

3.7 Quebec consumers.
This clause 3.7 applies to you only if you are a consumer to whom the Quebec Consumer Protection Act applies. If we elect to amend these terms using the method described in clause 3.1, our notice to you will set out exclusively the new clause(s) or the amended clause(s), along with the clause(s) as it read previously, and the date the amendment comes into effect. The notice will also state your right to refuse the amendment and terminate these terms without cost, penalty, or cancellation indemnity by sending us a notice to that effect no later than 30 days after the amendment comes into effect if the amendment entails an increase in your obligations or a reduction in our obligations.

4. IDENTITY CHECKS & INFORMATION REQUESTS

4.1 Identity checks.
In accordance with Applicable Law, before and from time to time, during our provision of Services to you, we will carry out customer due diligence checks on you, your directors, partners, ultimate beneficial owners, and employees (as relevant), together with any parties involved in your transactions. You must provide us with complete, accurate, and up-to-date information at all times, including providing personal information about your directors, partners, ultimate beneficial owners, and employees (as relevant). You agree that you will keep all such information up to date.

4.2 Information requests.
You will promptly provide any additional information we require at any time, at the latest within 2 Business Days of a request from us. For example, we may request information to confirm the authenticity of certain transactions, such as supporting invoices. You acknowledge that we may not provide you with any of our Services until we have received all the information we require. We will not be responsible for any loss you may suffer or incur arising out of your failure to do so.

4.3 Third-party verification.
You agree that we may make, directly or using a third party, any inquiries we believe are necessary to verify information you provide to us, including checking commercial databases or credit reports. We may keep records of such customer due diligence checks in accordance with Applicable Law.

4.4 Credit assessments.
You agree that our provision of, and your ability to use, the Services is subject to:

(a) successful completion of the initial, and any subsequent, credit evaluations; and
(b) there being no material changes to your credit status during the term of these terms.

4.5 Acting on own account.
You confirm you are acting on your own account, not on behalf of any other person or legal entity. If you are entering into these terms as trustee of a trust, you must disclose that to us. We will deem any use of the Airwallex Profile and associated accounts, including any transfers into and out of those accounts, to have been carried out by you.

5. ABOUT OUR SERVICES

5.1 Airwallex Profile and Platform.
Once you have successfully registered with us, an Airwallex Profile will be created for you. You can only have one Airwallex Profile, unless we agree otherwise in writing. If we discover that you have more than one Airwallex Profile, at our discretion, we may merge or close any duplicate profiles or terminate our Services to you if we reasonably believe you have opened them to bypass any restrictions in the Services. You can use your Airwallex Profile to log into and gain access to the Airwallex Platform. The Airwallex Platform provides you with an easy-to-use user interface to access and use our various Services.

5.2 Services overview.
Our Services provided under these terms include:

(a) Collection Services – where Airwallex receives funds in Supported Currency for you;
(b) Payout Services – where you can send Payouts to payees; and
(c) FX Conversion Services – where you can convert funds from one Supported Currency to another Supported Currency.

Each of these is a separate Service provided by Airwallex.

5.3 Collection Services.
In connection with the Collection Services, we will provide you with local bank account credentials in Supported Currency which you may provide your payers to send funds to you. The funds collected will be recorded in the Global Account, in each Supported Currency, that we set up for you. You may, at any time, withdraw funds to your own same-name account by giving the relevant withdrawal instructions to Airwallex. The funds collected for you must not stay in the Global Account for longer than the maximum period allowed under clause 8.4.

5.4 Payout Services and FX Conversions.
In connection with the Payout Services and/or FX Conversion Services, Airwallex will set up an Intermediary Account into which you may send funds to pay for your Payouts and/or FX Conversion instructions. Airwallex will, in turn, based on the specific instruction you give us at the time you send the funds to the Intermediary Account, remit those funds in a Supported Currency to your designated payee, and/or convert those funds from source currency to the buy currency.

5.5 Transaction records.
Your transaction records will be recorded in the Airwallex Profile, which will display records of funds collected through the Global Account as part of the Collection Services and funds paid into the Intermediary Account as part of the Payout Services and your FX Conversions.

5.6 Deposit protection scheme.
The deposit protection scheme provided by the Canada Deposit Insurance Corporation and other similar deposit protection schemes available in certain Canadian jurisdictions (a ‘DPS’) does not apply to the funds sent, exchanged, or received in connection with the Services. You acknowledge and agree that we are not a financial institution or bank and do not provide you with a bank or deposit account. Therefore, our Services are not covered by a DPS. You further agree that the Global Account is a ‘virtual account’ and is not a bank or deposit account and that the funds transferred to us are beneficially ours and will not be held on trust for you. You will not earn interest or be entitled to any interest on any funds.

5.7 Keeping your funds safe.
To keep your funds safe, Airwallex has implemented commercially reasonable administrative and technical measures to protect and safeguard the funds collected for or received from you in connection with the Services.

5.8 Restrictions.
We may place interim or permanent restrictions on the use of all or any part of the Services depending on certain regulatory requirements, your country of residence, identity verification checks, or business requirements, all of which are set out in the Acceptable Use Policy or any Additional Terms. These will be communicated to you at the time the restriction is put in place or, if that is not practical due to urgent or unforeseen circumstances, promptly after the restriction is put in place.

5.9 Your relationship with us.
We act as a service provider to you under these terms. Airwallex does not act as a trustee, escrow agent, or stakeholder for you or your payer/payee. Airwallex assumes no liability to or in respect of any products, services, or any other part of your business.

6. GETTING STARTED

6.1 Creating your Airwallex Profile.
To use our Services, you must provide the necessary information as prompted through the Airwallex Platform to register and create your Airwallex Profile. If required by Airwallex, you must provide your bank account details to be linked to your Airwallex Profile.

6.2 Creating a Global Account.
Once we have created your Airwallex Profile, you can submit a request to open a Global Account by logging into the Airwallex Platform and providing the necessary information, including any additional information that we may require from time to time. You will also need to agree to any Additional Terms. We will advise you of this requirement, if relevant, when you request to open a Global Account.

6.3 Setting up Airwallex APIs.
You may access the Airwallex Platform through Airwallex APIs as well as the Webapp. However, to use our Services through the Airwallex APIs, you must first be approved by us. If you are approved by us, you will need to comply with our API Documentation and any reasonable directions regarding the integration and use of the Airwallex APIs.

6.4 Information verification.
We will only create your Airwallex Profile and allow you to use our Services if we are satisfied with the information you have provided, and any subsequent information we have reasonably requested from time to time, and we have been able to verify this information to our satisfaction.

7. AUTHORIZED USERS

7.1 Authorized User.
You may appoint an Authorized User to act on your behalf to enter into and confirm FX Conversions and Payouts under these terms. You must set up each Authorized User with a User Profile and promptly provide us with the following details of any of your proposed Authorized Users: Customer name, name of Authorized User, Customer address and billing address, phone and email address of Authorized User, and any other contact or identification information of the Authorized User that we may reasonably require. You will ensure that your Authorized Users comply with these terms, and in respect of your obligations and liabilities under these terms, references to ‘you’ shall (where the context requires) be read as including your Authorized Users.

7.2 Instructions.
We will receive instructions from your Authorized User(s) through the Airwallex Platform via the Webapp or Airwallex APIs or, under prior arrangements agreed with us, manually via a representative of Airwallex.

7.3 Acknowledgement.
You agree that:

(a) your Authorized Users have the authority to provide instructions for the provision of Services to us on your behalf;
(b) we will rely on the authority of the Authorized User, and you will be bound by the actions of your Authorized Users until you provide us with written notice withdrawing or otherwise varying the authority of an Authorized User;
(c) you are responsible for ensuring that the appropriate person(s) are accorded the necessary authority to act as your Authorized Users;
(d) we may refuse access to your Authorized User(s) if we are concerned about unauthorized or fraudulent access; and
(e) you will promptly report to us any infringements or unauthorized access to the Airwallex Platform, including the Webapp or Airwallex APIs.

8. COLLECTION SERVICES

8.1 Collection of funds through Airwallex.
If we have approved a Supported Currency for you, you may receive funds in that Supported Currency through Airwallex in accordance with these terms. Each collection is an individual contract between you and Airwallex.

8.2 Your right to withdraw collected funds.
Airwallex will collect and hold the collected funds in one or more underlying bank accounts in its name for the designated purpose of providing the Collection Services. The funds in any underlying bank account will be commingled and pooled together with those of other users of Services offered by Airwallex. You are entitled to be paid the funds collected for you as part of the Collection Services provided to you. Airwallex must pay you such funds when you request a withdrawal, subject to the terms of these terms.

8.3 Recording receipt of funds.
We will update your Global Account only when we receive the funds. We are not responsible for any funds transferred and will not record them as available in the Global Account until after we have actually received the funds. The transfer of funds from your payers to Airwallex’s designated underlying account is a service provided by third parties and is not part of our Services. We have no control over the time it may take for the transfer of such funds to clear and settle.

8.4 Withdrawals from the Global Account.
You must promptly instruct us to make a withdrawal with respect to funds received in the Global Account. If you do not give us withdrawal instructions within a reasonable period of time as determined by us and, in any event, within a maximum period of no longer than 90 days, we will, at our sole discretion:

(a) return the funds to the sender;
(b) remit the funds to your linked bank account as notified to us; or
(c) remit the funds to you in any other way permitted by Applicable Law.

8.5 Source of funds.
Unless we agree otherwise in writing, you must ensure that all funds we receive in connection with the Services come from a legitimate source (for example, proceeds from the sale of goods or services) and otherwise comply with our Acceptable Use Policy. You agree not to transfer (for example, top-up) any of your own funds into the Global Account at any time. If we ask you to, you agree to promptly provide evidence of the funding source.

8.6 Restriction on depositing funds into the Global Account.
The Global Account is used to provide you with Collection Services only. You are not permitted to transfer your own funds into the Global Account.

8.7 Acting as limited agent.
You represent and warrant to Airwallex that each payment you receive through the Collection Services is solely in payment for your provision of bona fide goods and/or services to your customers (each, a ‘Payor’). For Collection Services in the United States, you hereby designate Airwallex, and Airwallex hereby agrees to serve, as your limited agent for the sole purpose of receiving such payments on your behalf from your Payors. You agree that upon Airwallex receiving payment from a Payor:

(a) you shall be deemed to have received payment from such Payor,
(b) such Payor’s obligation to you in connection with such payment shall be satisfied in full,
(c) any claim you have for such payment against such Payor shall be extinguished, and
(d) you are obligated to deliver the applicable goods and/or services to the Payor (if not already delivered), in each case regardless of whether or when Airwallex remits such payment to you.

Airwallex will remit to you in accordance with these terms, or apply as an offset to any obligation you may have to Airwallex, any such payments it receives on your behalf. You shall identify to your Payors that Airwallex is acting as your agent for purposes of receiving payment on your behalf. Any receipt provided to the Payor shall be binding on you and shall satisfy all applicable regulatory requirements. This clause 8.7 states the entirety of Airwallex’s duties as your agent for receipt of payment under the Collection Services in the United States, and no other duties shall be implied by Airwallex’s undertaking to act in that capacity.

9. FX CONVERSION SERVICES

9.1 Your instructions for FX Conversions.
You may instruct us to make an FX Conversion by providing the necessary details as prompted in the Airwallex Platform.

9.2 Confirmation for FX Conversions.
When we are satisfied your instructions are complete, we will issue you with a Confirmation with respect to the FX Conversion. We may decline your instructions if you do not have sufficient funds by the Settlement Cut-Off, you exceed any applicable limits, you request an FX Conversion that we deem to be a leveraged foreign exchange transaction or for speculative purposes, or in accordance with clause 19. Once a Confirmation is issued, it is final and binding and cannot be canceled (other than in accordance with clause 9.8 below). You must then settle with us the full amount of the FX Conversion in the relevant source currency in accordance with the terms of these terms.

9.3 FX Exchange Rate.
You may access the indicative FX Exchange Rate for an FX Conversion through the Airwallex Platform (“Rate”). The Rate will be quoted to you when you instruct us through the Airwallex Platform, and the final FX Exchange Rate will be confirmed when we issue a Confirmation. We will ensure, as far as reasonably practicable, that the confirmed FX Exchange Rate reflects the rate quoted to you, but you acknowledge that this is not always possible. The final FX Exchange Rate used to effect the FX Conversion may be different, as the rate may have changed between the time of your instruction and the time we issue the Confirmation. You agree that changes to exchange rates come into effect immediately without notice.

9.4 Obtaining a rate or quote via API.
You may request a Rate or a Quote by providing the necessary details via the Airwallex API:

(a) A Rate will be provided in accordance with clause 9.3 above. The Rate is for information purposes and cannot be used to book or execute an FX Transaction;
(b) A Quote can be obtained for one or more Validity Periods:
- (i) To book a Spot FX Transaction using a Quote, you must submit the Quote ID specified in the relevant Quote when instructing Airwallex, through the Airwallex API, to make an FX Conversion or Payout in accordance with clauses 9 and 10.
- (ii) You must not request or use Quotes for speculation or arbitrage. Quotes can only be used for genuine, commercial purposes. If we suspect or reasonably believe that you are requesting and/or using Quotes in breach of this clause 9.4(b)(ii), we may remove your access to this functionality or limit your ability to request and use Quotes at our discretion.

9.5 Settlement requirements for FX Conversion.
You must pay sufficient funds into the Intermediary Account in the relevant source currency to cover the full amount of any FX Conversion you wish to make on or before the Settlement Cut-Off. You may fund the FX Conversion by direct bank transfer to us or by other means acceptable to us. Without prejudice to any of our rights under these terms, you specifically acknowledge that if you have not paid sufficient funds into the Intermediary Account to cover the full amount, we may deduct or set off such an amount against funds collected and held for you.

9.6 Execution time for FX Conversions.
If you ask us to make an FX Conversion, we will do so as soon as reasonably practicable and, in any event, generally within 24 hours after we accept your instructions.

9.7 Deposit for FX Conversions.
You shall pay to us on demand a deposit for an FX Conversion transaction in the amount as we may require from time to time. For the avoidance of doubt, we have the right to require you to pay additional amounts to increase the amount of the deposit at any time before the final settlement of such FX Conversion transaction. You shall be obliged to deliver such amounts to the account designated by us within two (2) Business Days of our demand. If you fail to pay any deposit required by us in respect of any FX Conversion transaction, we may cancel the FX Conversion transaction without prior notice to you and apply the deposit to the payment of any amounts due to us.

9.8 Canceling an FX Transaction.
After an FX Transaction Confirmation is issued but before Settlement of the FX Transaction, the Customer may make a Cancellation Request via the Airwallex API or by contacting your Airwallex Account Manager, which will be confirmed in a Cancellation Confirmation issued by Airwallex. Any delta between the FX Exchange Rate quoted in the Confirmation and the FX Exchange Rate applicable to a Reverse Conversion in furtherance of a Cancellation Request (“Cancellation Delta”) will be debited from or credited to the Customer’s Global Account, as applicable. The Customer may not withdraw, amend, or cancel a Cancellation Request after Airwallex has issued a Cancellation Confirmation.

If the Cancellation Request is made after Settlement Cut-Off, Airwallex may charge a fee for late cancellation.

10. PAYOUT SERVICES

10.1 Your instructions for Payouts.
You may instruct us to make a Payout by providing the necessary details as prompted in the Airwallex Platform. If a Payout involves currency conversions between Supported Currencies (e.g., the source currency is different from the payout currency), we will also provide you with our FX Conversion Services as an ancillary service to the Payout Services. Each Payment, including any Payout with FX Conversion, is an individual contract between you and Airwallex.

10.2 Confirmation of Payouts.
When we are satisfied your instructions are complete, we will issue you with a Confirmation with respect to the Payout. We may decline your instructions if you do not have sufficient funds by the Settlement Cut-Off, you exceed any applicable limits, or in accordance with clause 19. Once a Confirmation is issued, it is final and binding, and the Payout cannot be canceled by you other than in accordance with clause 10.5 below. You must settle with us the full amount of the Payout in accordance with clause 10.3 below.

10.3 Settlement requirements for Payout Services.
You must pay sufficient funds into the Intermediary Account in the relevant source currency to cover the full amount of any Payout you wish to make on or before the Settlement Cut-Off. You may pay us by way of direct bank transfer to us or by other means acceptable to us. Without prejudice to any of our rights under these terms, you specifically acknowledge that if you do not have sufficient funds in your Intermediary Account to cover the full amount, we may deduct or set off such an amount against any funds collected and held for you in your Global Account. If you transfer funds into the Intermediary Account in a currency that is not the Payout currency or if the funds held in your Global Account (which we use for the purposes of set-off) are not in the Payout currency, you authorize us to, on the date of Payout, convert such currency into the Payout currency at our standard exchange rates, which are available upon request.

10.4 Execution time for Payouts.
If you ask us to make a Payout, we will make the Payout as soon as reasonably practicable and, in any event, generally within 24 hours after we accept your instructions. The methods of crediting the funds may be provided by third parties (for example, the bank where the payee has their bank account) and are not part of our Services. We do not have any control over the amount of time it may take for a payee’s bank or payment provider to credit funds to the payee but would generally expect this to take less than 5 Business Days unless a longer period is required by us to comply with Applicable Law.

10.5 Canceling a Payout.
You may request to cancel a Payout before Settlement of the Payout by making a Cancellation Request via the Airwallex API or by contacting your Airwallex Account Manager. If a Cancellation Request is granted, Airwallex will issue a Cancellation Confirmation. Where the Payout has an associated FX Conversion, any Cancellation Delta that arises from reversing the FX Conversion will be debited from or credited to the Customer’s Global Account, as applicable. The Customer may not withdraw, amend, or cancel a Cancellation Request after Airwallex has issued a Cancellation Confirmation. If the Cancellation Request is made after Settlement Cut-Off, Airwallex may charge a fee for late cancellation.

10.6 Airwallex Pay Service.
You may instruct us to authorize and/or make Payouts to customers of Airwallex Group Companies ("Airwallex Pay Service") in connection with the purchase of goods and services.

(a) Currency Conversion. You may make Payouts through the Airwallex Pay Service in Supported Currencies. If your transaction is in a Supported Currency, the amount of your transaction shall be invoiced to you in that Supported Currency. If you do not have sufficient funds in the relevant Supported Currency, Airwallex may allow you to make an FX Conversion before the Payout.

(b) Refunds. You will receive refunds from merchants in the same Supported Currency as your initial Payout.
(c) Authorization and Suspension. Payout through Airwallex Pay Service ("Airwallex Pay Transaction") may require our authorization. We may, in our reasonable discretion, deny authorization and/or suspend your use of Airwallex Pay Service without notice, including but not limited to circumstances where:
- (i) you do not have sufficient balance in your Wallet;
- (ii) the requested transaction exceeds any transaction limit that we may set in connection with your use of Airwallex Pay Service from time to time;
- (iii) we suspect fraud or a security issue; or
- (iv) we suspect that Airwallex Pay Service is being used for an illegal purpose.
Before we authorize an Airwallex Pay Transaction, we may require you to confirm your identity by following certain steps specified by us. You acknowledge and agree that we are not liable to you or any other person for any loss suffered as a result of authorization not being granted.
(d) Goods and Services. We are not responsible for, nor make any representations or warranties in respect of, the quality, safety, legality, or any other aspect of any goods or services that you purchase using Airwallex Pay Service. We are not liable for any loss arising from any merchant refusing to accept your Payout. Complaints, claims, or disputes about any goods or services purchased using Airwallex Pay Service must be resolved directly with the merchant.
(e) Transaction limits. We may from time to time set transaction limits on your use of the Airwallex Pay Service, which may be on a per-day or per-transaction basis. We may cancel or temporarily suspend your Airwallex Pay Transaction or Airwallex Pay Service with immediate effect by giving you written notice if we have reasonable grounds for suspecting that the security of your Airwallex Profile is compromised or you have breached these Terms.
(f) Your liability. You will remain liable for all transactions made through your Airwallex Profile. You will be liable for all unauthorized transactions where you have contributed to the loss by:
- (i) breaching or compromising the security of your Airwallex Profile;
- (ii) delaying the reporting of the theft or misuse of your Airwallex Profile or credentials; or
- (iii) breaching these terms.
In such cases, you will be liable for all losses until such time as you notify us of the theft or misuse of your Airwallex Profile or credentials.
(g) Reversal of Airwallex Pay Transaction.
- (i) You may request to reverse Airwallex Pay Transactions in very limited cases such as fraud or manifest error. In such circumstances, you must make the request in writing to us, and we shall determine at our sole discretion whether to accept or reject the request. You may not request to reverse an Airwallex Pay Transaction on the basis of a dispute with the merchant about the related goods and services.
- (ii) You must raise a reversal request to us within 120 days of the original Airwallex Pay Transaction and provide us with any information we ask for to support your request.
- (iii) If we are satisfied after considering your request that you are entitled to partially or fully reverse the Airwallex Pay Transaction and are able to receive funds returned from the relevant merchants, the reversed amount will be credited to your Wallet in the original currency of the Airwallex Pay Transaction.

11. REVERSALS AND REJECTIONS

11.1 Reversals.
We may need to reverse any funds sent or received in connection with the Services and either deduct funds we have received as part of the Services or return funds we have received as part of the Services, including in the following circumstances:

(a) the sender, or any relevant payment services provider, reverses a transaction or is likely to reverse a transaction;
(b) the sender made a transfer to you by mistake;
(c) you have provided us with incorrect instructions for the transaction;
(d) we suspect that a transaction is fraudulent or is in breach of these terms or Applicable Law; or
(e) we exercise our rights under clause 19.

You must reimburse us as soon as possible, as set out in clause 12.5. If we reverse a transaction, we will, at our sole discretion, do this at the prevailing FX Exchange Rate applicable at the time of the reversal or at the original FX Exchange Rate applicable to the transaction. You may request to configure your account so that any reversed transaction that results in a refund to you is paid in the source currency or the target currency, if supported. If the refund requires an FX Conversion, any associated FX Delta will be credited to or debited from the Customer’s Global Account, as applicable.

11.2 Rejected Transactions.
We may withhold, reject, or delay any funds received, exchanged, or sent in the following circumstances:

(a) no valid exchange rates are available from our correspondent banking partners, liquidity providers, or other financial institutions;
(b) any relevant anti-money laundering or counter-financing of terrorism limits are exceeded;
(c) you have not complied with your obligations under these terms, the Acceptable Use Policy, or Applicable Law; or
(d) we exercise our rights under clause 19.

11.3 Failed Transactions.
We may, in our sole discretion and without liability to you, cancel any FX Conversion or Payout, or delay any FX Conversion or Payout by rolling it over to the next Conversion Date or Payout Date (as applicable), where we need to do so due to reasons outside of our reasonable control, such as where there are insufficient funds.

11.4 Insufficient funds.
Where there are insufficient funds for one or more FX Conversions and/or Payouts at Settlement Cut-Off, Airwallex reserves the right to make the FX Conversion or Payout at its discretion (for example, on a time basis, converting the earliest booked FX Conversion or Payout up to the value of the funds available to Airwallex at the applicable Conversion Date or Payout Date). The remaining booked FX Conversions will be treated as failed transactions and will incur the relevant break costs and administration fees.

11.5 Transfers using correct details.
In each case, you will need to ensure the funds are transferred to us using the correct bank details and any unique transaction reference number details specified by Airwallex. If you do not provide accurate details, then we may not be able to receive the funds and record the amount in the relevant account. In such cases, we will not be liable for any loss you may suffer or incur, although we will use reasonable efforts to investigate and credit or return incorrect and inaccurately referenced payments into or from your account.

11.6 Excess funds.
When you pay into the Intermediary Account, you must give us an accurate and complete instruction in relation to a Payout or FX Conversion. If you do not give us an accurate or complete instruction, we may, at our sole discretion:

(a) return the funds to the sender;
(b) remit the funds to your linked bank account as notified to us; or
(c) remit the funds to you in any other way, subject to any Applicable Law.

12. SAFETY AND SECURITY

12.1 Keep your Airwallex Profile safe.
In order to use the Airwallex Platform, you (or your Authorized User) must log in using the unique password and any multiple-factor authentication: for example, we may require your Authorized User to authenticate that they are the Authorized User when logging into the Airwallex Platform, or for certain transactions made using the Airwallex Platform. You are solely responsible for maintaining the confidentiality of your login credentials and for any actions taken using your Airwallex Profile. You must store all login information and passwords to access the Airwallex Platform safely and securely at all times and only allow Authorized Users to access the Services.

12.2 Contact us if you suspect your Airwallex Profile may be compromised.
You must contact us immediately by email to support@airwallex.com and change your password if you suspect:

(a) your Airwallex Profile, or access to the Airwallex Platform or other security credentials are stolen, lost, used without your authorization, or otherwise compromised; or
(b) someone else finds out your login information and password for your Airwallex Profile or User Profile.

Any delay in notifying us may affect the security of your Airwallex Profile, or access to the Airwallex Platform, and may result in you being responsible for any financial losses.

12.3 Check the transactions in your accounts regularly.
All of your activity is displayed in the Airwallex Platform. You must contact us immediately by email to support@airwallex.com to report any suspected or actual unauthorized transaction or other security concerns regarding the Airwallex Platform. We may be able to refund money you have lost if the transaction is due to our mistake, fraud, or errors with your transaction (see clause 12.4). If you do not notify us of any unauthorized, or incorrectly initiated or executed transactions immediately, you may lose the right to have the matter corrected or money refunded.

12.4 Unauthorized transactions.
We are not liable for unauthorized transactions that are caused outside of the direct control of Airwallex. In particular, but without limitation, we are not liable (and you will be solely liable for all losses):

(a) if you do not immediately notify us of security issues in relation to your Airwallex Profile;
(b) if we find that you or your Authorized Users, or anyone else acting on your behalf, has acted fraudulently or recklessly;
(c) if you have compromised the security of your Airwallex Profile or the Airwallex Platform or failed to comply with your obligations to use them in accordance with these terms, and to keep all login information and passwords confidential and secure;
(d) if you gave us incorrect instructions for the Payout (we may reasonably assist you to recover the funds, where possible, but we do not guarantee that this would be successful); and
(e) in any other circumstance outside of our direct control to the extent permitted by Applicable Law.

12.5 Reimbursements.
Where we refund you for an unauthorized transaction but subsequently find that you did not comply with your obligations under this clause 12, you must reimburse us for the value of the unauthorized transaction.

12.6 Acknowledgements.
You acknowledge that:

(a) provided you are not a consumer, Airwallex will not be responsible for or otherwise guarantee the performance of any transaction you enter into via the Airwallex Platform;
(b) you must obtain and use any equipment or telecommunications lines and connections that may be necessary for you to use or connect with the Airwallex Platform;
(c) certain software and equipment you use may not be capable of supporting certain features of the Airwallex Platform; and
(d) it is your responsibility to configure and update your information technology, software, and equipment in order to access the Services or the Airwallex Platform.

12.7 Your liability.
You will be liable for all costs, charges, claims, damages, fees, disbursements, losses, expenses, fines, and liability suffered or incurred by Airwallex arising out of or in connection with:

(i) (where applicable) your incorrect instructions, overpayment, payment error, or other invalid payment you cause;
(ii) any error, default, negligence, misconduct, or fraud by you, your employees, directors, officers, or representatives, or anyone acting on your behalf; and
(iii) any costs, charges, claims, damages, fees, disbursements, losses, expenses, fines, and liability suffered or incurred by Airwallex in respect of a failure by you to comply with these terms, including but not limited to, this clause 12.

12.8 Compliance measures.
We will not be liable to you for any action we undertake where such action is based on a good faith belief that such actions are reasonably necessary or desirable in order to maintain compliance with Applicable Law.

13. FEES & CHARGES

13.1 Service Fees.
You will pay us the Service Fees for the Services, which are set out in the fees table available on www.airwallex.com or as otherwise agreed in writing with us. The Service Fees are charged separately depending on the Service you use, for example:

(a) Collection Services: Service Fees for Collection Services generally involve a set percentage fee on funds collected for you.
(b) Payout Services: Service Fees for Payout Services generally involve a fee depending on whether you are paying using local channels or SWIFT payment channels.
(c) FX Conversion Services: Service Fees for FX Conversion Services generally involve a Customer Margin charged on top of the FX Base Rate.

13.2 Changes to Service Fees.
Unless we agree otherwise in writing, we may revise the Service Fees at any time, and the revisions will take effect from the date we notify you that they will apply.

13.3 Tax.
All amounts payable to us under these terms:

(a) are exclusive of all taxes and similar fees now in force or enacted in the future, all of which you will be responsible for and will pay in full;
(b) will be paid in full without any set-off, counterclaim, deduction, or withholding unless prohibited by Applicable Law. If you are obliged by Applicable Law to deduct withholding tax from any payment:
- (i) you will promptly notify Airwallex of the requirement;
- (ii) the Parties will make all necessary filings in order to ensure the provisions of any applicable tax treaty apply to the payment;
- (iii) you will pay to Airwallex such additional amount as will result in the receipt by Airwallex of the full amount which would otherwise have been receivable had no withholding or deduction been payable;
- (iv) you will pay to the relevant authorities the full amount required to be deducted or withheld when due; and
- (v) you will promptly forward to Airwallex an official receipt (or a certified copy), or other documentation reasonably acceptable to Airwallex, evidencing payment to such authorities.

13.4 Obligation to pay amounts owing.
You must immediately pay any amount owing to us, including as a result of any reversals, returns, fees, charges, or other transactions, and we may suspend your use of the Services and access to any associated accounts until we receive such payment.

13.5 Authority to deduct amounts you owe us.
We may deduct any amounts that you owe us from time to time from the funds we collect or receive as part of the Services or from any amount provided as security pursuant to clause 13.6 of these terms. If you do not have enough funds to pay the amount you owe us, we may, at your cost, take reasonable steps to recover this amount (such as taking legal action or using debt collection services).

13.6 Security.
We may, at any time, require that you procure, within 30 days (or such longer period as we may determine is reasonable) after receiving our written request, a guarantee, indemnity, or other security (including the replacement of any existing security) in such form and over such assets as we may reasonably require to secure to our reasonable satisfaction the performance of your obligations (including contingent or potential obligations) from time to time under these terms.

14. INTELLECTUAL PROPERTY RIGHTS

14.1 License.
We grant you a personal, revocable, non-transferable, non-sublicensable, and non-exclusive license to access and use the Airwallex Platform via any supported web browser for the management of our Services, provided you comply with these terms.

14.2 Ownership.
We own all Intellectual Property Rights in and to the Airwallex Platform and its proprietary technology, including its software (in source and object forms), algorithms, user interface designs, architecture, and documentation (both printed and electronic), and network designs, and including any modifications, improvements, and derivative works thereof. These terms do not transfer from Airwallex to you any ownership rights in the Airwallex Platform and its proprietary technology.

14.3 Restriction on use.
You do not have any right to our Services, including the Airwallex Platform, other than the right to use them in accordance with the license granted in clause 14.1. Except as allowed by Applicable Law or by Airwallex, you cannot use, distribute, reproduce, modify, copy, adapt, translate, create derivative works from, transfer, loan, rent, sublicense, sell, frame, or otherwise re-publish or redistribute, publicly perform or publicly display any part of our Airwallex Platform, Services, or included software. You will not allow any unauthorized person to access or use the Airwallex Platform or trade on the Airwallex Platform for speculative purposes. Except as expressly permitted by Applicable Law (but not otherwise), you also cannot reverse engineer, decompile, disassemble, or attempt to extract the source code of the Airwallex Platform or software.

14.4 Using your Data.
You grant Airwallex a royalty-free, non-exclusive, irrevocable, transferable, and sub-licensable license to any Group Company, third-party supplier, and outsourcer, to use your Customer Data and Payment Data, for the purposes of operating the Airwallex Platform, providing the Services, and fulfilling Airwallex’s rights and discharging its obligations under these terms. You are solely responsible for the quality, accuracy, and completeness of any Customer Data and Payment Data transmitted via the Airwallex Platform.

14.5 Other people’s rights.
You will not use our Services, including the Airwallex Platform, in any way that infringes or violates our or anyone else’s copyright, trademark, or other intellectual property rights or otherwise breaks any Applicable Law. The Airwallex Platform may display content that we do not own, and we are not responsible for. You may not use content from any of our Services, including the Airwallex Platform, unless you get permission beforehand from us or the owner of the content, or you are permitted by law.

14.6 Airwallex compensation.
If a third party alleges that the authorized use of the Airwallex Platform as permitted by these terms infringes any Intellectual Property Rights, then Airwallex will:

(a) at its own expense, defend you or, at Airwallex’s option, settle any claim or action brought against you (‘Claim’) and will be responsible for any reasonable losses, damages, costs (including reasonable legal fees), and expenses incurred by or awarded against you as a result of or in connection with any such Claim, and clauses 18.2 to 18.4 will apply accordingly; and
(b) if the quiet enjoyment of the Airwallex Platform is prevented, Airwallex will as soon as reasonably practicable secure the right for you to continue using the Airwallex Platform or replace or modify the Airwallex Platform to make it non-infringing (without degrading its performance or quality).

14.7 Exclusions.
Clause 14.6 will not apply where the Claim is attributable to:

(a) any Customer Data;
(b) any modification of the Airwallex Platform, other than by or on behalf of Airwallex;
(c) your possession or use of the Airwallex Platform (or any part of it): (i) other than in accordance with these terms; or (ii) in combination with any other products, services, or materials if the Airwallex Platform would not be infringing without such combination;
(d) use of a non-current release of the Airwallex Platform; or
(e) compliance with your specifications or instructions.

14.8 Promotion.
You agree that we may include and use your company name, logos, trade name, trademarks, and general business information in our promotional and marketing materials for our Services and on our website. You may at any time and upon reasonable notice request in writing that we stop using your company name, logos, trade name, trademarks, and general business information for these purposes.

15. CONFIDENTIALITY, PRIVACY, AND USE OF DATA

15.1 Confidential Information.
You acknowledge that you may have access to Confidential Information belonging to us and that you must keep such information confidential in accordance with the terms of these terms.

15.2 Confidentiality Undertakings.
You agree that you:

(a) will not disclose any of our Confidential Information to any third party except as required: (i) by law or any authority of competent jurisdiction; (ii) to your attorneys, accountants, and other advisors as reasonably necessary; or (iii) for the purposes of defending itself in relation to actual or threatened proceedings, provided that in respect of (i) and (iii) above, you will give us reasonable notice in advance of such required disclosure, together with such details as we may request (where notice to us is permissible under Applicable Laws); and
(b) will take reasonable precautions to protect the confidentiality of such information, at least as stringent as those taken to protect its own Confidential Information.

15.3 Disclosures to employees and agents.
In addition, you may only reveal our Confidential Information to your agents, representatives, and employees who have a ‘need to know’ such information in connection with these terms, and are informed of the confidential nature of such Confidential Information and agree to act in accordance with the terms and conditions of this clause 15.

You will remain liable for any disclosure of Confidential Information by your agents, representatives, and employees as if you had made such disclosure.

15.5 Privacy and Personal Data.
The protection of Personal Data is very important to us. In addition to these terms, our Privacy Policy explains how and for what purposes we collect, use, retain, disclose, and safeguard the Personal Data you provide to us. You agree to review the terms of our Privacy Policy, which we update from time to time.

15.6 Purposes.
You agree to share Personal Data with Airwallex and authorize Airwallex to collect, use, store, disclose, transfer, or otherwise process such Personal Data for the following ‘Agreed Purposes’, to enable us to:

assist in providing information to you about a product or service;
consider your request for a product or service;
enable us to provide a product or service;
manage Airwallex’s relationship with the Customer;
manage accounts and perform other administrative and operational tasks (including risk management, systems development and testing, credit scoring, staff training, collecting debts and market or customer satisfaction research);
design new products and services or improve existing products and services provided by us (subject to your right to opt out of this purpose - see Privacy Policy);
general and specific communication between us and you;
consider any concerns or complaints you raise against us, to manage any legal action involving Airwallex, or both;
carry out any enforcement activities including to collect any money due from you;
identify you or establish your tax status under any local or foreign legislation, regulation, or treaty or pursuant to an agreement with any tax authority;
identify, prevent, or investigate any fraud, unlawful activity, or misconduct (or suspected fraud, unlawful activity or misconduct);
comply with all Applicable Law, including conducting anti-money laundering, financial crime, and other screening checks;
verify any information and records relating to you;
comply with these terms and the Privacy Policy;
enable an actual or proposed assignee(s) of all or any part of our business and/or assets to evaluate the transaction intended to be the subject of the assignment and to enable the actual assignee(s) to use the Personal Data provided by you in the operation of the business; and
for any other purpose set out in our Privacy Policy.

15.7 Data Retention and Deletion.
We will retain your Personal Data for as long as necessary to fulfill the purposes outlined in these terms, and for any other permissible purposes, such as complying with legal obligations, resolving disputes, or enforcing agreements.

Upon the expiration of the retention period, we will take reasonable steps to securely delete or anonymize your Personal Data, unless retention is required by law or for legitimate business purposes.

15.8 Your Rights.
Subject to the limitations of Applicable Law, you may have the right to:

(a) request access to and correction of your Personal Data held by us;
(b) request that we delete or restrict the processing of your Personal Data, subject to applicable legal requirements and our ability to continue providing services to you;
(c) withdraw your consent to the processing of your Personal Data at any time (where applicable);
(d) object to the processing of your Personal Data for specific purposes, such as direct marketing; and
(e) lodge a complaint with a supervisory authority.

If you wish to exercise any of these rights, please contact us as provided in our Privacy Policy. We will respond to your request in accordance with Applicable Law.

15.9 Security of Personal Data.
Airwallex takes the protection of your Personal Data seriously and implements commercially reasonable technical, organizational, and physical security measures to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction. These measures are designed to comply with Applicable Law and industry standards, and to reduce the risk of data breaches. However, no security system is perfect, and we cannot guarantee the absolute security of your Personal Data.

15.10 Data Transfers.
We may transfer your Personal Data to countries outside of your country of residence, including to countries where our data centers are located or where our affiliates or third-party service providers operate. These countries may have different data protection laws than your country of residence. By using the Services, you consent to such transfers, provided we ensure that adequate safeguards are in place, such as contractual protections or relying on an adequacy decision, as required by Applicable Law.

15.11 Third-Party Services.
Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of any third-party services before providing them with your Personal Data.

‍15.10 Data Transfers.
We may transfer your Personal Data to countries outside of your country of residence, including to countries where our data centers are located or where our affiliates or third-party service providers operate. These countries may have different data protection laws than your country of residence. By using the Services, you consent to such transfers, provided we ensure that adequate safeguards are in place, such as contractual protections or relying on an adequacy decision, as required by Applicable Law.

15.12 Use of Aggregated Data.
We may use aggregated and anonymized data derived from your use of the Services for business and operational purposes, including for research, marketing, and improving our Services. Such data will not be personally identifiable and will not be linked to you.

15.13 Data Processing Agreement.
If required by Applicable Law, we will enter into a data processing agreement with you to govern the processing of your Personal Data in connection with the Services. This agreement will outline the roles and responsibilities of each party in relation to the collection, use, storage, and processing of your Personal Data, and ensure compliance with relevant data protection regulations.

15.14 Cooperation with Regulatory Authorities.
We may be required to disclose your Personal Data to regulatory authorities, law enforcement agencies, or other third parties in accordance with Applicable Law or to comply with a legal process. We will cooperate with such authorities as necessary to comply with legal obligations and protect our legal rights or the safety of our users.

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16.1 Disclosure of Information.
We may disclose your Personal Data to third parties in connection with providing the Services, for example, to our affiliates, partners, and service providers. These third parties may include financial institutions, payment processors, marketing partners, and others who help us deliver or enhance the Services.

We will ensure that any disclosure of your Personal Data to third parties will be carried out in accordance with Applicable Law, and will be solely for the purposes outlined in these terms. Specifically, we may share your Personal Data for the following purposes:

(a) to provide the Services to you, including processing transactions, verifying your identity, and conducting fraud prevention and security checks;
(b) to facilitate communication with you regarding account updates, transaction notifications, customer support, or other Services-related matters;
(c) to allow third-party service providers to perform essential business functions for us, such as data storage, payment processing, and customer service operations;
(d) to comply with legal obligations, such as responding to lawful requests from regulatory authorities, law enforcement, or other governmental agencies;
(e) to transfer Personal Data in the event of a merger, acquisition, or sale of part of our business, subject to Applicable Law;
(f) for direct marketing, as outlined in section 16.2, where we have received your consent.

In all instances where we disclose Personal Data to third parties, we will ensure that adequate safeguards are in place to protect the security and confidentiality of your data, and we will only disclose the data necessary to fulfill the specific purpose for which it is shared.

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16. DISCLOSURE OF INFORMATION AND USE OF PERSONAL DATA FOR DIRECT MARKETING

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16.1 We may disclose your information to others. Airwallex may disclose your Customer Data,

Payment Data and Personal Data, including any Confidential Information, to:

● any branch, subsidiary, holding company, associated company, affiliate or related entity of

Airwallex to provide for a product or service;

● any agent, contractor or service provider that we engage or propose to engage to carry out or

assist us with our functions and activities who is under a duty of confidentiality to keep such

information confidential;

● participants in the payments system including card schemes, financial institutions and payments

organizations such as Society for Worldwide Interbank Financial T elecommunication;

● any person to whom Airwallex may enter into any assignment, fundraising, share purchase or

other commercial agreement who is under a duty of confidentiality to keep such information

confidential;

● any person to whom information is permitted or required (or expected) to be disclosed by any

applicable law or regulation or pursuant to any order of court;

● any referee or representative or yours (including any professional advisor, broker, introducer,

attorney or executor);

● any third party provider of collateral, security or credit support (if any);

● credit reference agencies, and, in the event of default, to debt collection agencies;

● any of your agents you have authorized or who is authorized under law such as an administrator

or trustee in bankruptcy or your legal representative; and

● any actual or proposed assignee of all or any part of our business and/or assets and/or interests

of Airwallex.16.2 Use of Personal Data in Direct Marketing

We may use the Personal Data provided by you in direct marketing and we require consent (or, when

applicable laws allow, an indication of no objection) from the Data Subject for that purpose. In this

connection, please note that:

● the name, contact details, products and other service information, transaction pattern and

behavior, financial background and demographic data of the Data Subjects held by us from time

to time may be used by us in direct marketing;

● the following classes of services, products and subjects may be marketed:

○ financial, insurance, credit card, banking and related services and products;

○ reward, loyalty, co-branding or privileges programmes and related services and products;

○ services and products offered by our co-branding partners (the names of such

co-branding partners will be provided during the application for the relevant services and

products, as the case may be); and

○ donations and contributions for charitable and/or non-profit making purposes;

● the above services, products and subjects may be provided by us or (in the case of donations

and contributions) solicited by us and/or any of the following:

○ any branch, subsidiary, holding company, associated company, affiliate or related entity of

Airwallex;

○ third party financial institutions, insurers, credit card companies, securities and

investment services providers;

○ third party reward, loyalty, co-branding or privileges programme providers;

○ co-branding partners of Airwallex or any branch, subsidiary, holding company, associated

company, affiliate or related entity of Airwallex (the names of such co-branding partners

will be provided during the application of the relevant services and products, as the case

may be); and

○ charitable or non-profit making organizations.

If you (or any persons for whom you provide the Personal Data to us) do not wish us to use or provide to

other persons his or her Personal Data for use in direct marketing as described above, you and such

persons for whom you provide the Personal Data to us (as the case may be) may exercise the right to

opt-out by notifying us. You can opt out of receiving such promotional communications from us by

following the instructions included in those messages or by logging into your Airwallex account and

changing your preferences.

17. LIMITATION OF LIABILITY

17.1 Liabilities. Nothing in these terms excludes or limits either party’s liability where it would be unlawful

to do so. This includes a party’s liability for:

(a) death or bodily injury resulting from its negligence; or

(b) fraud or fraudulent misrepresentation.1

7.2 Direct Losses.

‍Direct Losses will be recoverable under these terms. However, save as otherwise

stated in these terms, neither party will be liable for any Indirect or Consequential Losses.

17.3 Exclusions.

We will not be liable to you for:

(a) any loss outside of our direct control that arises from the negligence, fraud or wilful

misconduct or the insolvency of any third-party correspondent bank, liquidity provider, or other

financial institution who is part of the payment network used to provide the Services;

(b) the non-execution, or defective execution, of a Payout if any information you provide in your

instructions is incorrect; or

payee/beneficiary bank fails to process the payment correctly.

In the case of (b) or (c), we will make reasonable efforts to recover the funds involved in the payment. You will be responsible for all costs incurred by us as part of any such recovery attempt, even if we are unable to successfully recover the funds.

17.4 Aggregate Liability. Save as set out in clause 17.5, to the fullest extent permitted by Applicable

Law, Airwallex’s total aggregate liability to you for all Actions arising out of or in connection with these

terms will not exceed the total amount of Service Fees paid by you to Airwallex during the one (1) year period prior to the date the liability first arose.

17.5 Liability with respect to FX Conversion.

To the fullest extent permitted by Applicable Law,Airwallex’s maximum liability for a FX Conversion, whether arising in contract, tort or otherwise, will in no circumstances exceed an amount equal to the currency sold by Airwallex under that FX Conversion.

17.6 Equitable Relief.

Damages alone may not be an adequate remedy for breach and accordingly either party will be entitled to seek the remedies of injunction, specific performance or other equitable relief for any threatened or actual breach.

17.7 Mitigation.

Each party agrees to use reasonable endeavors to mitigate any loss in respect of which it is indemnified under these terms.

‍18. INDEMNITY

18.1 Customer’s indemnity.
Except for losses, damages, costs, or expenses incurred or suffered by us as solely a result of our own actions or those of our representatives, you will indemnify us on demand against all losses, damages, costs (including reasonable legal fees) and expenses incurred or suffered by us in connection with or as a result of:

(a) your breach of these terms, failure to comply with Applicable Law, failure to comply with the Acceptable Use Policy, or your use or misuse of our Services;
(b) a third party alleging that our use of your Customer Data as permitted by these terms infringes any Intellectual Property Rights;
(c) any error, default, negligence, misconduct, or fraud by you, your employees, directors, officers, or representatives, or anyone acting on your behalf;
(d) any of your Payouts or FX Conversions, including us acting on any of your instructions which we reasonably believe to have been made by you or your Authorized User; or
(e) the closure or cancellation of all or any part of your FX Conversion or Payout before its Conversion Date or Payout Date, including if we have to do so due to you failing to provide funds for the FX Conversion or Payout.

18.2 Third party Claim.
This clause 18.2 and clauses 18.3 and 18.4 apply in respect of the obligations in this clause 18, clause 14.6, and clause 22. If a party becomes aware of any claim or proceeding which might lead to a claim under this clause 18, clause 14.6, or clause 22 (each, a ‘Third party Claim’), the party will promptly notify the other party in writing and, subject to the other party complying at all times with clause 18.3, the first party will:

(a) allow the other party to control the defense of such Third party Claim; and
(b) at the request and expense of the other party, provide reasonable assistance for the other party to defend any such Third party Claim.

18.3 Defense.
If the other party assumes the defense of a Third party Claim, the other party will:

(a) promptly notify the first party that it has assumed such defense;
(b) at all times have regard for the interests and reputation of the first party and comply with all applicable court rules in the defense of such Third party Claim;
(c) consult and keep the first party informed, in relation to any negotiations, settlement or litigation; and
(d) not, without the prior written consent of the first party, enter into any settlement or compromise of the Third party Claim that involves a remedy other than the payment of money.

18.4 Indemnification.
If the other party does not assume the defense of a Third party Claim in accordance with clause 18.3 within 14 days of being notified in writing of that Third party Claim, the first party, or a Person designated by the first party, may defend the Third party Claim in such manner as it may deem appropriate, and the other party will indemnify the first party on demand in relation to all costs, claims, and liabilities incurred by the first party in relation to such Third party Claim.

18.5 Break costs.
Without limiting any other provision of these terms, if we have funded or arranged to fund all or part of any FX Conversion or Payout on your instruction, and you have canceled or failed to fully fund that FX Conversion or Payout, you will indemnify us on demand against any losses, damages, costs (including reasonable legal fees), and expenses incurred or suffered by us as a result of the investment, deposit, or other deployment of that funding or the unwinding of any arrangement for that funding.

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19. TERMINATION AND SUSPENSION

19.1 Closing your Airwallex Profile.
You can close your Airwallex Profile by stopping the use of the Services and terminating these terms at any time by giving us 30 calendar days prior written notice.

19.2 Airwallex’s Rights to Suspend or Terminate.
We may terminate these terms (or any Additional Terms) at any time by giving you 30 calendar days prior written notice. In addition, we may without notice immediately suspend or terminate all or any part of these terms, any Additional Terms, or any of the Services, or block any transactions, if:

(a) we suspect criminal activity in connection with your Airwallex Profile, that your Airwallex Profile is being used fraudulently, or we reasonably believe you have fraudulently requested a refund for an unauthorized transaction;
(b) we reasonably believe you are in breach of Applicable Law or about to breach an Applicable Law;
(c) we are legally required to do so, including as directed by any relevant Regulatory Body;
(d) you have breached any provision in these terms or breached any applicable limits or restrictions in the Acceptable Use Policy;
(e) you have given us false or inaccurate information, or we have been unable to verify any information you have provided;
(f) you notify us, or we suspect or identify, any suspected or actual unauthorized transactions;
(g) you have been placed on any national or international restricted or prohibited lists, which prevents us from doing business with you;
(h) you have been abusive to anyone at Airwallex;
(i) you have not accepted changes to these terms;
(j) we suspend or stop all, or part of, the Services, including for technical or security reasons;
(k) we have reasonable concerns about your Airwallex Profile, including the use of the Services;
(l) you haven’t paid or repaid any amounts owing to us by the date due;
(m) one of our banking partners, or other service provider necessary to provide the Services, requires us to terminate these terms; or
(n) you do not use your Airwallex Profile for 12 months and it becomes inactive.

19.3 Blocking Transactions.
We may also block any transaction if your instructions are unclear, incomplete, or contain an error.

19.4 Repayment upon Termination.
Upon termination, you will need to immediately repay any money you owe us. In the circumstances set out in clauses 19.2 or 19.5, we may charge you for any costs, expenses, and losses we incur (including costs due to foreign exchange differences or any action we may take to cover or reduce the exposure). Once all amounts owing to us have been repaid, any excess amount held by us in respect of the Services will be made available to you.

19.5 Immediate Termination.
Without affecting any other right or remedy available to it, either party may terminate these terms or any Additional Terms immediately on written notice to the other party and without liability to the other party if the other party:

(a) commits a material breach of these terms (or the Additional Terms), and, in the case of a breach capable of remedy, fails to remedy such breach within 30 days after receiving formal written notice to do so;
(b) commits a series of breaches of these terms (or the Additional Terms) which, when taken together, have the impact or effect of, or otherwise amount to, a material breach; or
(c) becomes subject to an Insolvency Event.

19.6 Repayment upon Termination.
On termination, you will need to immediately repay any money you owe us. In the circumstances set out in clauses 19.2 or 19.5, we may charge you for any costs, expenses, and losses we incur (including costs due to foreign exchange differences or any action we may take to cover or reduce the exposure). Once all amounts owing to us have been repaid, any excess amount held by us in respect of the Services will be made available to you.

19.7 Effect of Termination.
On termination of these terms or any Additional Terms:

(a) you will not be able to use the Airwallex Platform (or the Services under those Additional Terms) and all rights granted to you under these terms or the Additional Terms will cease;
(b) you must immediately return or delete copies of any documentation, notes, and other materials comprising or regarding the Airwallex Platform (or the Services under those Additional Terms);
(c) all of your payment obligations under these terms (or under the Additional Terms) for Services provided through to the effective date of termination will immediately become due and payable;
(d) each party will return or delete all Confidential Information of the other party in its possession within 30 days of the termination of these terms or the Additional Terms, and will not make or retain any copies of such Confidential Information except as necessary to comply with Applicable Law; and
(e) any provision that expressly or by implication has effect after termination will continue in full force and effect.

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20. THIRD PARTY SERVICE PROVIDERS

20.1 Acknowledgements.
You acknowledge and agree that:

(a) we may work with third parties, including other Airwallex Group Companies, to provide the Services;
(b) if you receive information from us regarding, or provided by, such third parties, you will not rely on such information and will not make any claims against us or the third party in relation to such information. You agree that you bear all risk and responsibility if you choose to rely on such information in contravention of this clause.

20.2 Services provided by Airwallex.
If we use a third party to provide the Services, you acknowledge that the Services are provided by Airwallex to you and not by the third party, unless any Additional Terms for the use of a Service or feature of a Service specifically provide otherwise in writing.

20.3 Compliance with Data Protection Legislation.
If we use a third party to provide the Services, we will ensure that the third party complies with Data Protection Legislation relating to the processing of Personal Data pursuant to these terms.

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21. REPRESENTATIONS AND WARRANTIES

21.1 Customer warranties.
You represent and warrant to us that you:

(a) will comply with these terms and all Applicable Law regarding your use of the Services, the Airwallex Platform, and Customer Data;
(b) have the right, power, and authority to enter into these terms and to perform all of your obligations under it;
(c) have the valid right to grant to us the rights as defined in these terms without violating any Applicable Law or the proprietary rights of any third party;
(d) will provide us with accurate, up-to-date, and complete customer due diligence information and data at all times, pursuant to clause 4 of these terms;
(e) will pay all sums to us free and clear of any claims, encumbrances, or any other interest of any third person;
(f) will use the Services and the Airwallex Platform only for lawful purposes; and
(g) if you are an individual, you are 18 years of age or older.

21.2 Customer conduct.
You are solely responsible for any use of the Services, and other features of the Airwallex Platform, including the content of any data or transmissions you execute through Airwallex Platform yourself, or by any Authorized User you permit to access the Airwallex Platform. You will use all reasonable endeavors to ensure that no unauthorized person will or could access your Airwallex Profile or other features of the Airwallex Platform. You will not interfere with, disrupt, or cause any damage to other users of the Airwallex Platform or Services.

21.3 You must not misuse the Airwallex Platform.
You cannot:

(a) access the Airwallex Platform using a method other than the Airwallex APIs or Webapp, for example, you cannot use automated means (including harvesting bots, robots, spiders, or scrapers) without our permission;
(b) do anything that may disrupt, disable, overburden, or damage the Airwallex Platform, such as a denial of service attack; and
(c) cause viruses or other malicious code to interfere with the use of the Airwallex Platform.

21.4 Disclaimer.
Except as expressly stated in these terms, all warranties, conditions, and terms, whether express or implied by statute, common law, or otherwise (including any implied warranties of satisfactory quality or fitness for a particular purpose or non-infringement) are excluded to the extent permitted by law. In particular, we:

(a) do not make any commitments about the content or data within the Airwallex Platform, the specific functions of the Airwallex Platform or its accuracy, reliability, availability, or ability to meet your needs;
(b) do not guarantee that the Airwallex Platform will operate uninterrupted or error-free, that it will always be available, that the information it contains is current or up-to-date, that it will be free from bugs or viruses, or never be faulty; and
(c) may occasionally have to interrupt your use of the Airwallex Platform for operational, security, or other reasonable reasons. In such a case, we will restore access as quickly as practicable.

21.5 Financial advice.
You must not treat any information or comments by Airwallex as financial advice. You should consider obtaining your own, independent advice with respect to any such information or comments and the use of the Services.

22. ANTI-BRIBERY, ANTI-CORRUPTION AND SANCTIONS

22.1 Compliance.
You will (and will ensure that any person you use for the performance of its obligations under or in connection with these terms, including Authorized Users, employees, agents, consultants, and subcontractors will):

(a) comply with all Applicable Law relating to Sanctions, bribery, and corruption, including the Criminal Code (Canada), Proceeds of Crime (Money Laundering) and Terrorist Financing Act (Canada), Corruption of Foreign Public Officials Act (Canada), Hong Kong Prevention of Bribery Ordinance (Cap. 201), UK Bribery Act 2010, and the US Foreign Corrupt Practices Act (‘ABC Legislation’);
(b) not do or omit to do anything likely to cause the other party to be in breach of any such ABC Legislation;
(c) not give or receive any bribes, including in relation to any public official;
(d) maintain a program designed to ensure compliance with ABC Legislation, including an education and training program and measures reasonably calculated to prevent and detect violations of ABC Legislation;
(e) if requested, and at the other party’s reasonable cost, provide us with sufficient reasonable assistance to enable us to perform any actions required by any government or agency in any jurisdiction for the purpose of compliance with ABC Legislation or in connection with any investigation relating to ABC Legislation; and
(f) promptly notify us of any allegation of sanctions violation, fraud, bribery, or corrupt or unlawful practices made against it in court, arbitration or administrative proceedings, or any investigation commenced in respect of the same.

22.2 Restricted Persons.
You undertake that you are not, and will procure that none of your Authorized Users, directors, officers, agents, employees, or persons acting on behalf of the foregoing is, a Restricted Person and that you or they do not act directly or indirectly on behalf of a Restricted Person. You must supply to us details of any claim, action, suit, proceedings, or investigation against you or such persons with respect to Sanctions by any Sanctions Authority to the extent permitted by law, promptly upon becoming aware.

22.2 You will indemnify us against all liabilities, losses, and expenses suffered as a result of a breach of this clause.

23. MARKET DISRUPTION, ERRORS & FORCE MAJEURE

23.1 Force Majeure.
Neither party will be responsible for any failure to fulfill any obligation for so long as, and to the extent to which the fulfillment of such obligation is impeded by a Force Majeure Event. The party subject to the Force Majeure Event will:

(a) promptly notify the other party of any circumstances which may result in failure to perform its obligations; and
(b) use reasonable efforts to mitigate the effect of the Force Majeure Event on the performance of its obligations.

23.2 Market Disruption.
If, in our reasonable opinion, a Market Disruption occurs after we have provided you with an FX Exchange Rate, in relation to all or certain currency pairs affected by the Market Disruption, until we reasonably determine the period of Market Disruption has ended, we may revise any FX Exchange Rate, or any rate or margin component of any FX Exchange Rate, with immediate effect.

23.3 Error in FX Exchange Rate.
If an FX Conversion is executed at an FX Exchange Rate that clearly and materially deviates from the market price, you must not rely on such obvious error. In such cases, we may declare that the FX Conversion is not binding and you will need to return to us any amounts made under the FX Conversion and we will reprocess such FX Conversion at the correct rate.

23.4 Fee Payment.
This clause does not limit or otherwise affect your obligation to pay any fees or other charges or amounts due under these terms.

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24. GENERAL

24.1 Entire Agreement.
These terms represent the entire agreement between the Parties with respect to the subject matter of these terms and supersede and extinguish all previous agreements, representations, promises, and statements between us, whether written or oral, relating to its subject matter. Each party acknowledges that in entering into these terms it does not rely on, and will have no remedy in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these terms. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these terms.

24.2 Complaints.
Please let us know if we have made a mistake or you feel that we have not met your expectations in the delivery of our Services. We have internal procedures for handling complaints fairly and promptly in accordance with our regulatory requirements. A copy of our complaints procedure is available upon request.

24.3 Notices.
All notices, demands, and other communications provided for or permitted under these terms may be made by us as permitted by these terms and using any of the means of communication specified therein. Additionally, such notices, demands, and other communications may be made in writing to the Parties at their registered addresses by:

(a) registered or certified first-class mail;
(b) courier or overnight service or personal delivery;
(c) email;
and will be deemed received upon delivery. You agree and consent to receive notices and other communications from us by way of email and other electronic methods such as through the Airwallex Platform.

24.4 Relationship.
Except as expressly provided for in these terms or in any Additional Terms, nothing in these terms will be construed as creating a partnership or joint venture between the Parties, constitute any party being the agent of the other party, or authorize any party to make or enter into any commitments for or on behalf of the other party. Each party confirms it is acting on its own behalf and not for the benefit of any other person.

24.5 Assignment.
You will not assign these terms, in whole or in part, without our prior written consent. Any attempt to do so will be void and constitute a material breach of these terms. We may assign these terms, in whole or in part, or subcontract our obligations under it, without your consent.

24.6 Waiver.
No failure or delay by a party to exercise any right or remedy provided under these terms or by law, or a single or partial exercise of such right or remedy, will constitute a waiver of that or any other right or remedy, nor will it preclude or restrict the further exercise of that or any other right or remedy.

24.7 Severability.
If any provision of these terms is determined to be invalid, unenforceable, or illegal by any court of competent jurisdiction, it will be deemed to have been deleted without affecting the remaining provisions. If such provision would be valid, enforceable, and legal if some part of it were modified or deleted, the provision will apply with the minimum modification necessary to make it legal, valid, and enforceable.

24.8 Third Party Rights.
These terms are made specifically between and for the benefit of the Parties. No person who is not a party to these terms (whether or not such person is named, referred to, or otherwise identified, or forms part of a class of persons so named, referred to, or identified in these terms) shall have any right under any Applicable Law or otherwise to enforce these terms or to enjoy the benefit of any term of these terms. Neither party may declare itself a trustee of the rights under it for the benefit of any third party.

24.9 Set-Off.
We may, at any time, set off any payment liability you have to us against any payment liability that we have to you, whether either liability is present or future, liquidated or unliquidated, and whether or not either liability arises under these terms. If the liabilities to be set off are expressed in different currencies, we may convert either liability at a market rate of exchange for the purpose of set-off. Our right to set off includes, but is not limited to, setting off the amount of any payment you have requested against any amount collected by us for you as part of the Collection Services.

24.10 Order of Payments.
We may determine the order of transactions we process with respect to your account, subject to any requirements at law. For example, if you have given us one or more Payment instructions without having paid sufficient funds into the Intermediary Account, we may use any funds we subsequently collect or receive for the purposes of one or more of those Payment instructions at our discretion, unless we accept instructions from you otherwise.

24.11 Records.
You agree that, except in the case of manifest error, our records of your use of the Services and of transactions carried out through the Airwallex Platform is conclusive evidence of its contents.

24.12 Other Languages.
These terms are made in the English language. It may be translated to other languages for convenience only and in the event of any inconsistency the English language version will prevail. If you reside in the province of Quebec, you agree to have these terms and all related documents entered into in English only and to have all related documents drawn up exclusively in English. Si vous résidez dans la province de Québec, vous consentez à ce que cette entente et tous les documents qui s’y rattachent soient rédigés en anglais seulement.

24.13 Governing Law.
Unless you are a consumer to whom the Quebec Consumer Protection Act applies, these terms will be governed by and construed in accordance with the laws of Ontario, Canada. The Ontario, Canada courts have exclusive jurisdiction to settle any dispute (including non-contractual disputes or claims arising out of, relating to, or having any connection with these terms) and each party submits to the exclusive jurisdiction of the Ontario, Canada courts. For the purposes of this clause, each party waives any objection to the Ontario, Canada courts on the grounds that they are an inconvenient or inappropriate forum to settle any dispute. Notwithstanding the foregoing, Airwallex may enforce these terms against the Customer in any jurisdiction, including the jurisdiction where the Customer’s principal office is located.

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25.1 Definitions & Interpretation

In these terms, the following definitions apply:

Actions means any action, claim, demand, or proceeding, in respect of any loss, damage, costs, fines, expenses, and other liabilities of whatever nature (whether foreseeable or contingent and whether relating to a third-party claim), including in relation to any breach of contract, negligence, fraud, willful misconduct, breach of statutory duty, or other head of claim and however suffered, incurred, or sustained.
Additional Terms means any additional terms of use applicable to the use of our Services found on our website www.airwallex.com, including any specific terms applicable to the use of our Services in a particular region.
Airwallex API means the technical interface setting out the protocols and specifications required to effect an integration of the Customer’s technical systems with the Airwallex Platform for Authorized Users to use the Services.
Airwallex Data means details of transactions using Airwallex infrastructure, information used in fraud detection and analysis, aggregated or anonymized information generated in connection with the Services, and any other information created by or originating from Airwallex or the Services.
Airwallex Platform means the proprietary technology and associated products (including but not limited to those found on the Webapp and through an Airwallex API) devised by Airwallex to provide customers with Services including access to the Global Account.
Airwallex Profile means the electronic information profile that records your business details and that is used to log into and use the Airwallex Platform.
API Documentation means the documentation and guidelines applicable to the Airwallex APIs found on our website www.airwallex.com.
Applicable Law means all laws, legislation, regulations, binding codes of practice, or rules or requirements of any relevant Regulatory Body applicable to the activities undertaken or procured by either party under these terms, including those relating to: (i) money services business; (ii) payment services; (iii) anti-money laundering, know your customer, counter-terrorist financing, and sanctions requirements; (iv) data protection; (v) consumer protection, and (vi) any code of practice or guidance issued by any Regulatory Body with which reputable financial institutions in Canada are required or accustomed to comply.
Authorized User means any person (for example, any of your directors, officers, employees, or professional advisors) appointed by you for the purposes set out in clause 7.1.
Business Day means any day when commercial banks are generally open for business in Ontario, Canada (other than a Saturday, Sunday, or public holiday in Ontario, Canada).
Cancellation Confirmation means Airwallex’s confirmation of the Customer’s instructions to Airwallex to cancel a FX Conversion in accordance with Clause 9.8.
Cancellation Delta has the meaning given in Clause 9.8.
Cancellation Request means the Customer’s request to cancel a FX Conversion made in accordance with Clause 9.8.
Collection Services means the collection agent services provided by Airwallex to you under these terms relating to the collection of funds by Airwallex in a Supported Currency.
Confidential Information means all information disclosed by one party to the other party, in any form or medium, that is marked as "confidential" or which a reasonable person would consider to be confidential, including the terms of these terms, the Airwallex Platform, our business, pricing information, and any other proprietary information related to the Services.
Customer Data means all data and information submitted by you or on your behalf to Airwallex in connection with the Services, including but not limited to personal data, financial data, account information, and transaction details.
Customer Margin means the margin charged by Airwallex for an FX Conversion as set out in the Fees Schedule.
Customer Profile means the data related to your business and financial profile collected by Airwallex to assess your use of the Services.
Data Processing Agreement means the agreement between the parties outlining the processing of Personal Data by Airwallex on behalf of the Customer, as required under applicable data protection laws.
Effective Date means the date on which you first accept these terms and agree to use the Services provided by Airwallex.
Fees Schedule means the schedule of fees applicable to the Services, which may be amended from time to time, and is available on the Airwallex website or upon request.
Global Account means the virtual account used to hold and transact funds in Supported Currencies, and to facilitate the Collection Services provided by Airwallex.
Global Account Details means the bank account details provided to you by Airwallex for the purpose of collecting funds through the Collection Services, including the relevant account number and currency.
Global Account Holder means the customer that holds the Global Account for the purposes of receiving and holding funds under the Collection Services.
Group Companies means any entity that is part of the same corporate group as Airwallex, including subsidiaries, affiliates, and parent companies.
Intermediary Account means an account designated by Airwallex for holding funds that are used for Payouts or FX Conversions.
Net Payment Amount means the amount of a transaction or payment after deducting any applicable fees, charges, and other costs.
Payout Services means the services provided by Airwallex to make payments to third parties on your behalf, including transfers, remittances, and other similar services.
Payment Service means a service provided by a financial institution or payment processor for the purpose of transferring funds or settling transactions.
Personal Data means any data that relates to an identified or identifiable individual, as defined by applicable data protection laws, including the General Data Protection Regulation (GDPR) or similar regulations.
Regulatory Body means any governmental, regulatory, or self-regulatory body that governs financial institutions, payment processors, or similar entities in the jurisdiction in which Airwallex operates.
Services means the collection, payment, and FX Conversion services provided by Airwallex, as well as any other services that may be offered from time to time under these terms.
Settlement Cut-Off means the deadline by which payments or transactions must be completed in order to be processed on the same Business Day.
Transaction means any payment, transfer, or other financial activity initiated through the Airwallex Platform, including any FX Conversion, Payout, or deposit.
Webapp means the online platform through which you access and use the Services provided by Airwallex, including the management of your Airwallex Profile and Global Account.

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25.2 Unless the context otherwise requires:

(a) use of the singular includes the plural and vice versa;
(b) a reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted from time to time;
(c) any phrase introduced by the terms ‘including’, ‘include’, ‘in particular’, ‘for example’ or any similar expression will be construed as illustrative and will not limit the sense of the words preceding those terms.

25.3 References to the Parties will include any successors, permitted assignees, or transferees where permitted by these terms. The word ‘person’ will be deemed to include a body corporate, partnership, or unincorporated association. References to any party indemnifying any person against any costs, claims, or liabilities include indemnifying against any and all liabilities, losses, and expenses, as well as (to the fullest extent, but only if permitted by Applicable Law) any civil or criminal fines imposed by any relevant Regulatory Body and any reasonably incurred legal fees, costs, and expenses.